Privacy Policy

Introduction

We are committed to safeguarding the privacy of our website visitors, service users, individual customers, and customer personnel.

This policy applies when we act as a data controller concerning the personal data of such individuals; in other words, when we determine the purposes and means of processing that personal data.

We use cookies on our website. To the extent that those cookies are not strictly necessary for providing our website and services, we will request your consent upon your first visit.

In this policy, “we,” “us,” and “our” refer to JAD Travels and Tourism LLC.

Definitions and Terminology

For clarity, the following terms are defined for use within this policy:

Personal data: Any information relating to an identified or identifiable natural person.
Processing: Any operation or set of operations performed on personal data, whether automated or otherwise.
Data Controller: The entity that determines the purposes and means of processing personal data.
Data Processor: The entity that processes personal data on behalf of the Data Controller.

The Personal Data We Collect

We process personal data in various categories. Where personal data is not obtained directly from you, we provide information about its source and the specific categories collected.

Contact data:Includes your name, email address, telephone number, postal address, and/or social media account identifiers. The source may be you or your employer. If you log in via a social media account, we may obtain certain elements of contact data from that provider.
Account data Includes your account identifier, name, email, business name, account creation/modification dates, website settings, and marketing preferences. The primary source is you or your employer, though some elements may be generated by our website. Logging in via social media may also provide additional account data.
Transaction data: Includes information relating to purchases or bookings with us, such as name, contact details, payment card details, and transaction details. Sources include you or our payment service provider.
Communication data: Includes content and metadata of any communications between you and us. Metadata for communications via our website forms is generated by the site.
Usage data: Includes IP address, geographic location, browser type/version, operating system, referral source, length of visit, page views, navigation paths, and service usage patterns. This is obtained via our analytics tracking system.
Sensitive data: May include medical information, special requirements, or dietary preferences necessary to fulfill your booking.

Purposes of Processing and Legal Bases

We process personal data for various purposes, supported by legal bases as follows:

Operations: To operate our website, process and fulfill orders/bookings, provide services, issue invoices, and conduct credit control. Legal basis: legitimate interests or performance of a contract.
Publications: To publish account data on our website/services as instructed by you. Legal basis: consent, legitimate interests, or contract performance.
Relationships and Communications: To manage relationships, provide support, and handle complaints (excluding direct marketing). Legal basis:legitimate interests.
Direct Marketing: To create, target, and send marketing communications via email, SMS, post, fax, or telephone. Legal basis: consent or legitimate interests. Unsubscribe anytime via the link in marketing emails. Booking-related communications will always be sent.
Research and Analysis: To analyse website/service usage and interactions. Legal basis: consent or legitimate interests.
Record Keeping: To create and maintain databases, backups, and business records. Legal basis: legitimate interests.
Security: To protect against fraud or criminal activity. Legal basis: legitimate interests.
Insurance and Risk Management: To obtain/maintain insurance coverage, manage risks, or obtain professional advice. Legal basis: legitimate interests.
Legal Claims: To establish, exercise, or defend legal claims. Legal basis: legitimate interests.
Legal Compliance and Vital Interests: To comply with legal obligations or protect your vital interests or those of another person.

Providing Your Personal Data to Others

We may disclose your personal data to:

Insurers or professional advisers for insurance, risk management, or professional advice.
Hosting service providers storing our website database.
Suppliers or subcontractors, to the extent necessary to complete your requested services (e.g., airlines, hotels), including passenger details such as title, name, date of birth, passport information, and relevant sensitive data.
Government authorities (customs, immigration, police) where legally required.
Payment service providers, solely to process payments, refunds, or related queries.

Additional disclosures may occur to comply with legal obligations, protect vital interests, or manage legal claims.

International Transfers of Your Personal Data

Our website hosting facilities are located outside the UAE. Transfers to such countries are safeguarded by standard data protection clauses approved by relevant authorities. Personal data submitted for publication may be accessible worldwide via the internet. We cannot prevent its use or misuse by third parties.

Retaining and Deleting Personal Data

We retain personal data only as long as necessary:

Contact data: 6–12 months from the most recent contact.
Account data: 6–12 months from account closure.
Transaction data: 6–12 months from transaction date.
Communication data: 12–24 months from communication date.
Usage data: 6 months from collection.

Retention may extend to comply with legal obligations or protect vital interests.

All information is stored on secure servers with backups. Electronic transactions are encrypted via SSL. While we take reasonable precautions, data transmission over the internet is inherently insecure.

For bookings outside the UAE, data protection standards in the destination may differ. If data cannot be passed to suppliers, we cannot proceed with your booking. Our customer service teams outside the UAE access data solely through secure systems.

Links to third-party websites are outside our control; please review their privacy policies.

Your Rights

Under data protection law, you have the following rights:

Access: Request copies of personal data.
Rectification: Correct inaccurate or incomplete data.
Erasure: Request deletion of personal data.
Restrict Processing: Limit the processing of your data.
Object to Processing: Oppose processing of personal data.
Data Portability: Request transfer of data to another organization.
Complaint: File a complaint with a supervisory authority.
Withdraw Consent: Withdraw consent where processing is based on consent.

These rights are subject to certain limitations. Exercise them by emailing info@jadtravels.ae.

About Cookies

Cookies are small files containing an identifier sent by a web server to your browser. Persistent cookies remain until their expiry date; session cookies expire when the browser is closed. Cookies do not contain personal identifiers, though personal data stored elsewhere may link to cookie data.

Cookies We Use:

Authentication and Status: Identify logged-in users.
Shopping Cart: Maintain cart contents.
Personalization: Store preferences and personalize content.
Security: Protect accounts and prevent fraud.
Advertising: Display relevant ads.
Analysis: Track website and service performance.
Cookie Consent: Store cookie preferences.

Service providers may also set cookies (e.g., Google Analytics). More information: Google Privacy Policies.

Managing Cookies:

Most browsers allow cookie refusal or deletion. Blocking all cookies may impair website functionality.

Amendments

We may update this policy by publishing a revised version. Check this page periodically. Significant changes may also be communicated via email.

Our Details

This website is owned and operated by JAD Travels and Tourism LLC, registered in the UAE. Our principal office is in the UAE. Contact us via our website contact form, email, or postal address.

Data Protection Officer:

Email: info@jadtravels.ae

Postal: The Data Controller, JAD Travels and Tourism LLC, 1072 - Block B - M Floor Office-7B- Muteena, Dubai, UAE.

Questions or Complaints:

For queries regarding your data, contact us at info@jadtravels.ae or via post. Complaints about data processing may be submitted to the UAE Data Protection Authority.